Bondora is a leading European fintech with close to one million customers worldwide. We're on a mission to change the world, and you can be a part of it!

Join our team of Superstars!

We're looking for a

SPANISH CUSTOMER SUPPORT AND COLLECTION SPECIALIST

You would be responsible of:

• Answering customer queries and complaints via email
  

• Contacting customers to acquire feedback and use soft collection practices
  

• Handling debt recovery requests and processes with our partners and 3rd parties
  

• Troubleshooting errors or bugs and escalating borrower issue trends along with possible solutions
  

• Translations and proofreading
  

• Creating and updating process guides and email templates
  

• Working closely with other teams to assure high customer satisfaction and successful business practices

You will get:

• An opportunity to experience the excitement and challenges of a fast-growing fintech company
  

• To work in a team of motivated, supportive, and determined people
  The chance to develop your potential in a continually evolving environment
  

• Paid vacation 33 days
  

• A €500 starting bonus after your first 4 months with us
  Market-leading pay – We keep our headcount low and only hire the best

We are looking for someone with:

• Excellent oral and written communication skills in Spanish and English (C1)
  

• Ability to take ownership, negotiate and be proactive
  

• Readiness to learn and openness to new challenges
  

• Skillset of orientation to details and making decisions based on data
  

• Readiness to work individually and fully remote in a fast-paced company
  

• Ability to maintain high standard of performance by meeting goals
  Previous experience in finance/ debt recovery and customer support